Treads Return & Refund Policy

This policy applies to merchandise purchased through the Treads online store, operated by Treads Tire and Wheel LLC. Installation, repairs, labor, and other shop services are governed by their separate service agreements.

Eligible new-product returns

Return requests for eligible new merchandise must be submitted within 14 calendar days of delivery or local pickup.

Products must be unused, uninstalled, unmodified, and complete, with original packaging, labels, seals, instructions, and included hardware. Tires must not have been mounted or driven on. Wheels must not have had tires mounted or been installed on a vehicle.

Approved returns for a change of mind or customer ordering error are subject to a 10% restocking fee based on the returned merchandise price. Original shipping charges are not refundable, and the customer pays return shipping.

These deductions do not apply to confirmed errors by Treads, qualifying defective merchandise, or refunds otherwise required by law.

Return authorization required

Contact us through our store’s Contact page before returning merchandise. Include your order number, the item, the reason for the request, and relevant photographs.

We will provide written authorization and return instructions for approved requests. Ship approved returns within 7 calendar days of authorization, unless we provide a different deadline.

Authorization permits inspection; it does not guarantee a refund. Returns must contain the same merchandise originally supplied. Items with substituted components, missing parts, or damage occurring after delivery may be ineligible for a voluntary return.

Do not ship merchandise to the manufacturer or an address shown on its packaging unless instructed.

Used parts, wheels, tires, tools, and barn finds

USED, PRE-OWNED, VINTAGE, SALVAGE, AND BARN-FIND ITEMS ARE FINAL SALE FOR CHANGE-OF-MIND AND CUSTOMER ORDERING-ERROR RETURNS.

Review the description, photographs, measurements, included components, and disclosed condition before purchasing. Used merchandise may have wear, scratches, corrosion, previous repairs, or missing components described in the listing. Testing is limited to what the listing expressly states.

WHERE EXPRESSLY IDENTIFIED IN THE PRODUCT LISTING AND PERMITTED BY APPLICABLE LAW, USED MERCHANDISE IS SOLD “AS IS” AND “WITH ALL FAULTS,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

This disclaimer does not override express representations, an applicable written warranty, or rights that cannot legally be excluded. Final-sale status does not excuse Treads from supplying the item and condition described.

Other final-sale merchandise

The following are excluded from voluntary returns:

• Custom-made, personalized, or special-order merchandise identified as nonreturnable before purchase.

• Installed, mounted, modified, painted, programmed, or used merchandise.

• Opened fluids, oils, additives, chemicals, and products with broken safety seals.

• Activated software, redeemed digital products, and gift cards.

• Clearance merchandise expressly identified as final sale.

These exclusions do not eliminate applicable warranty rights or remedies for merchandise supplied incorrectly or materially inconsistent with its description.

Fitment and compatibility

Verify vehicle details, part numbers, dimensions, specifications, and compatibility before ordering or installation. Contact Treads before purchasing if you are uncertain.

Customer selection errors do not make otherwise nonreturnable merchandise eligible for return. If Treads supplies incorrect merchandise or materially inaccurate fitment information, contact us for review and an appropriate remedy.

Damaged, incorrect, or defective merchandise

Inspect your order promptly. Report visible shipping damage, missing items, or incorrect merchandise as soon as possible, preferably within 48 hours of receipt. Keep the packaging and provide photographs of the product, shipping label, and damage.

The requested reporting period assists investigation and is not a waiver of rights provided by law.

Stop using or installing merchandise when a defect is suspected. We may request reasonable inspection or diagnostic information. For confirmed Treads errors or qualifying delivery defects, we will arrange an appropriate refund or replacement and cover reasonable required return shipping.

Manufacturer warranties

Manufacturer warranties, when provided, are governed by their written terms. Contact Treads for assistance with a claim.

Restrictions on voluntary returns do not automatically invalidate warranty coverage. Labor, towing, diagnostic charges, or other expenses are covered only when required by applicable law or an applicable written warranty.

Cancellations

Request cancellation immediately. Cancellation is not guaranteed after fulfillment begins.

Custom and special-order cancellation restrictions will be disclosed before purchase. If Treads cannot fulfill an order, we will refund the unfulfilled merchandise and associated charges. Legally required cancellation and refund rights remain applicable.

Refunds and exchanges

We will inspect returned merchandise and communicate the decision within 7 business days of receipt. Approved refunds will be issued to the original payment method within 5 business days after approval, unless a shorter period is legally required. Your financial institution may require additional posting time.

Any permitted deduction will be explained. Applicable sales tax will be adjusted with the refund. Exchanges depend on availability and may require a return followed by a separate purchase.

Your rights and policy changes

Nothing in this policy limits rights or remedies that cannot be waived under applicable law.

The policy and product-specific terms disclosed when an order is placed govern that order. Later changes will apply to future purchases.