Shipping Policy

Shipping destinations

We currently ship eligible merchandise within the United States. Availability depends on the product, destination, carrier, and applicable shipping restrictions.

Some merchandise may be available for local pickup only. Any such restriction will be identified before purchase.

Order handling

In-stock orders normally ship within 1–3 business days after payment is confirmed. Business days for shipping purposes are Monday through Friday, excluding holidays.

Handling time is separate from carrier transit time. Special-order, custom, supplier-shipped, or freight merchandise may have different handling times disclosed before purchase.

If we cannot ship within the promised time—or within the applicable legal period when no shipping time was promised—we will notify you, provide available revised information, and offer the required option to consent to the delay or cancel for a prompt refund. If required consent is not obtained, we will cancel and refund the unshipped merchandise and associated charges.

Shipping charges and delivery estimates

Available shipping methods and charges are displayed at checkout or provided in an approved written quote before purchase.

Carrier delivery dates are estimates unless expressly identified as guaranteed. Weather, carrier disruptions, holidays, and other circumstances may affect transit times. This does not remove rights provided by applicable law.

We will not impose additional shipping charges after purchase without your agreement.

Tires, wheels, and freight merchandise

Tires, wheels, and large or heavy parts may ship in multiple packages or require freight service. Some products may require a physical street address.

Any required freight arrangements, appointment requirements, or additional delivery services and charges will be disclosed before purchase or separately approved by you.

Tracking and separate shipments

We will provide tracking information when available. An order may arrive in separate shipments, and tracking may take time to update after a label is created.

Creating a shipping label does not mean the carrier has received the package.

Address accuracy and delivery problems

Review your shipping address before placing an order. Contact us immediately if a correction is needed; changes may not be possible after fulfillment begins.

If a package is returned because of an incorrect address supplied by the customer or an unjustified delivery refusal, reasonable actual return or reshipping costs may apply where permitted by law. We will explain applicable charges.

Refusing delivery does not automatically constitute an approved return. This provision does not apply to a valid refusal involving damaged or incorrect merchandise.

Damaged, missing, or lost shipments

Inspect merchandise promptly. Report visible shipping damage, missing items, or incorrect merchandise as soon as possible, preferably within 48 hours of receipt.

Keep the packaging and provide your order number, tracking information, and photographs. For freight deliveries, note visible damage on the delivery receipt when reasonably possible.

These requests assist investigation and do not waive legal rights.

If tracking shows delivery but you cannot locate the package, check the delivery area and contact us promptly. We will review the circumstances and assist with a carrier investigation. A delivery scan is evidence of delivery, but it does not automatically resolve every claim.

Confirmed shipping errors, loss, or damage will be handled through an appropriate replacement or refund consistent with applicable law. A carrier investigation does not eliminate Treads’ obligations to the customer.

Local pickup

Select local pickup only when offered at checkout. Wait for confirmation that your order is ready before visiting.

Bring your order confirmation and identification. Contact us before authorizing another person to collect your order.

Return shipping and contact

Return shipping is governed by our Return & Refund Policy. Customers pay return shipping for approved change-of-mind or ordering-error returns. Treads covers reasonable required return shipping for confirmed Treads errors or qualifying delivery defects.

Shipping questions:
Email: treadstireandwheel@gmail.com
Phone: Toll-Free (888) 295-0180; Local (682) 683-2500